Help/FAQ

Hello, how can we help?

This page provides help with the most common questions about our shop.
 

Product

Q: How to choose my bathroom vanity size?
A: Measure the width, height and depth of the space available with a measuring tape, then search our vanities by size, which is on the left side of the front page. Make sure to choose a vanity that has the same or smaller measurements than the space available in your bathroom. 
 
Q: Are the mirrors, faucets and pop-up drain included in the listing?
A: No, mirrors, faucets and pop-up drain are not included in the listing
 
Q: Is the sink included?
A: Yes, the sink is included in the listing. 
 
Q: Is the acrylic top durable?
A: Acrylic countertops are durable, easy to clean and are available in a variety of colors. Non-porous stains do not penetrate the surface. With proper cleaning, they resist the growth of mold, mildew and bacteria. Repairable – most marring can be professionally repaired, including burns, scratches and holes.
 
Q: Do acrylic countertops scratch easily?
A: Acrylic countertops are also hard surfaces that resist bacterial growth. They are not as hard as quartz surfaces, and can scratch, dent and scrape. However, they are fairly easy to repair.
 
Q: Are acrylic top heat resistant?
A: When done right, acrylic countertops provide a long-lasting and durable surface. Their non-porous nature means they're resistant to moisture. The material is also resistant enough to heat, although you still need to use common sense and not place something really hot like hot pots or pans on it.
 
Q: Does the countertop have a pre-drilled hole?
A: Yes, the countertop has one pre-drilled hole to accommodate a single hole faucet.
 
Q: Do you have any three pre-drilled hole countertops?
A: No, but you can ask your constructor to drill another two holes.
 
Q: What is the diameter of the faucet hole?
A: The diameter of the faucet hole is 1.5".
 
Q: Is assembly required?
A: No. The vanity comes fully assembled
 
Q: What is the base material of the vanity?
A: The base is made of medium-density fibreboard (MDF). Finished with marine wood veneer or high gloss LaCquer.
 
Q: How is the countertop mounted?
A: The countertop is placed on the top of the vanity base. If needed, seal the top with the base and the wall with silicone glue.
 
Q: Can the top be removed from the base?
A: The top can be removed. It will come in a separated box.
 
Q: Does the sink have an overflow hole?
A: Yes, The sink has an overflow hole.
 
Q: Can a pop-up stopper be installed in this vanity?
A: Yes, a 1.75" diameter pop-up drain stopper can be installed in this vanity set.
 
Q: Where is the vanity made
A: We have three manufacturers in Asia, one in Malaysia, one in Vietnam, and the other in China
 
Q: Do you have phone support available´╝č
A: Yes. You can call us at 1-909-536-1111 and our sales team can answer any questions you might have. Our representatives are available Monday - Saturday, 9AM to 5PM PST.
 
Q: Do you have a showroom where I can see the products in person?
A: Yes, we have showroom in the city of Anaheim, CA. (Location)
 

Price and Payment

Q: How can you afford to give such a good price on your products?
A: All of our products are direct from our own manufacturer in Asia. This allows us to offer high quality items at a lower cost than our competitors.
 
Q: Do you charge sales tax?
A: We only charge sales tax on orders shipping to California.


Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover credit cards,debit cards and PAYPAL. If you have a question during checkout, please call 1-909-536-2222.

Q: Do you offer bulk discounts?
A: Yes. To find out more about our bulk discounts, please contac us.
 
 

Shipping and Return

Q: Where do you ship from?
A: All of our products are shipped from California.
 
Q: How much do you charge for shipping?
A: Shipping charges for the US based on your location and the products purchased.
 
Q: How long does shipping take?
A: Please allow 2-3 business days for orders to be processed after your purchase is complete. Shipping takes about 1-7 days depending on your location.
 
Q: How do I track my order?
A: Once your order is shipped, our stuff will update your shipping information on our website. meanwhile we will send you the shipping notice by Email.

Q: How do I return an item?
A:If you are not satisfied with your purchase, you can return it within 7 days for a full refund, or exchange within 30 days. All returns or exchanges must be returned in like brand new condition, with the original package, and a copy of your original invoice. Bathroom Vanities Wholesale Inc has the right to refuse any returned items that have no package, are damaged, scratched, or have been Installed or used. The shipping cost for no reason return should be paid by the customer. For the further information, please review our webpage of return policy  

If you have any other questions, please contac us.